You can request deletion of your personal data. You can also delete your BillTrack account. When you do this, we delete the data linked to that account, subject to the limits below.
8A.1 How to Request Deletion
You can request deletion by using the in-app deletion option, if available. You can also request deletion through our official support channel. We may ask for verification. We do this to protect your account and prevent misuse.
8A.2 What We Delete
When deletion is confirmed, we delete the personal data associated with your BillTrack account from our active systems. This includes account identifiers and profile details. It also includes business records and uploads that are linked to your account, where they are stored under your account. It also includes device-linked tokens used for notifications, where applicable. We also instruct our service providers to delete associated data from their active systems, where applicable and technically feasible.
8A.3 When You Delete Your Account
If you delete your BillTrack account, we treat it as a deletion request. We proceed to delete the data associated with that account. This supports user control and aligns with app account deletion expectations on distribution platforms.
8A.4 Exceptions and Legal Holds
Deletion is not always immediate in every case. Some data may need to be retained for legal compliance, taxation, accounting obligations, audits, fraud prevention, or dispute resolution. If we retain any data for these reasons, we restrict it. We keep it only for the minimum period required. We stop using it for normal operations during the hold, unless the law permits or requires otherwise.
8A.5 Backups and Residual Copies
After deletion, some residual copies may remain in encrypted backups for a limited time. This happens because backups are designed for disaster recovery. These copies are not used for routine operations. They are overwritten or removed as part of our normal backup lifecycle. Once the lifecycle completes, the deleted data is removed from backups as well.
8A.6 Confirmation
When feasible, we may confirm completion of deletion. We may do it through your user account. We may do it through a mode of communication registered by you with us.
DATA RETENTION POLICY
We retain information only for as long as necessary. We retain it to provide the Services. We retain it to keep records consistent across devices. We retain it for backups, continuity, and security monitoring.
8B.1 Retention While the Account Is Active
While your account is active, we retain account data needed for login, support, and security. We retain business records you create because they are core to billing and accounting workflows. We retain uploads you add because they support invoices, inventory records, and expense tracking.
8B.2 Retention After the Account Is Deleted
After account deletion, we delete personal data from active systems, subject to exceptions. We may retain limited data if required for compliance, audits, tax, accounting, legal obligations, fraud prevention, or dispute handling. We restrict access to such retained data.
8B.3 Logs and Security Records
We retain some logs for a limited period. We do this for system reliability and security. Security-related logs may be retained longer when investigations or protective monitoring require it. We keep them proportionate and limited.
8B.4 Minimization and Review
We follow data minimization principles. We review retention needs periodically. We reduce retention periods where possible, while still meeting legal and operational obligations.
8B.5 Your Erasure Rights
Where applicable, you may request erasure of personal data you previously consented to provide. We process such requests in line with applicable law and procedure.